Clarity Playbook

The anger is right about the wrong thing

The anger is right about the wrong thing

The criterion was written down and the role had a name, and it still went wrong. What a manager's anger actually reports, and the five questions that come before the conversation.

13 Oct 2026

The decision no one makes

Elisa Winkelmann

The decision no one makes

The email is dated the third of July. Four lines, and the question in it is whether a customer gets five percent off. It is October now. It has been forwarded twice and has stood once as an item on an...

6 Oct 2026

Everyone means something different by "done"

Everyone means something different by "done"

Friday afternoon. Someone sends the file they have spent two days on and writes: finished. On Monday morning their manager sits in front of it and spends three hours reworking it. She says nothing, be...

10 Sept 2026

The number that changes nothing

The number that changes nothing

Monday, weekly meeting. Two screens, the same metric, two different figures. One comes from the CRM, the other from finance, and the next twenty-five minutes go into working out which of the two is ri...

2 Sept 2026

The knowledge that lives in one head

The knowledge that lives in one head

There is usually one person a company leans on without quite noticing. She knows which exception each client got last time, where the right template lives, and why it was once done differently from wh...

21 Aug 2026

What is the Clarity Playbook?

Elisa Winkelmann

What is the Clarity Playbook?

In a lot of companies there is a moment that repeats. A task that ran fine last month stalls this month, and no one can quite say why. The person who knew how it worked is on holiday, or moved to anot...

23 Jul 2026